Last week I took the Cisco exam 642-832, also know as TSHOOT. This is typically taken as the last exam in the CCNP Routing and Switching certification process. Although somewhat confined by the NDA, I wanted to share what I could about my experience.
This exam is unique when compared to other Cisco exams. This exam, as its name suggests, is focused on troubleshooting. As is publicly known, the majority of the exam focuses on what it calls Trouble Tickets.
The best way to describe these trouble tickets is with a demonstrations. As a way to help learners understand what to expect, Cisco created a TSHOOT demo that can be found here.
My recommendations for this exam aren’t that much different from my recommendations for other Cisco exams. Candidates should consider the following through their learning and testing process.
- Be aware of the TSHOOT Exam Topics
- Have a working knowledge of the ROUTE and SWITCH concepts
- Read Each Question or Ticket Carefully
- For Each Trouble Ticket
- Understand the symptom
- Fully troubleshoot the problem
- Then answer the associated question(s)
- Take your test when you are at your best (morning for me)
I actually found this test very well written and believe it to be a good indicator of knowledge. While I didn’t find it overly difficult, I can see where some could burn a lot of time on a couple of tickets and even fail to finish. Unlike most other technical exams I’ve taken, I actually found the TSHOOT exam interesting and have even described it as fun. Those who learned the skills from the ROUTE and SWITCH blueprints, and have some experience with day-to-day troubleshooting, should get a favorable result on this exam as well.